Terms of Use

Version 1.3 · Last updated 4 October 2026

1. Who we are and what these Terms cover

These Terms are an agreement between you and AuraPier Tech (“we”, “us”), the operator of this website and of Client Hub (the “Service”). Our contact details are in the footer of every page. By creating an account or using the Service you agree to these Terms, our Privacy Policy and our Refunds & Cancellation Policy. If you do not agree, do not use the Service.

2. Eligibility and accounts

• You must be at least 18 years old and able to enter a binding contract. If you sign up for an organisation, you confirm you are authorised to bind it.
• Give us an accurate email address and keep your password secure. You are responsible for activity on your account. Tell us promptly if you suspect unauthorised access.

3. Licences

The Service’s features (client management and email tools) need a valid licence key activated on your account. A key is single-use, personal to the account that activates it, and must not be shared, resold or transferred. Licences may be time-limited. We may revoke a licence that is used in breach of these Terms; we will tell you why where it is practical and lawful to do so.

4. Prices, payment and subscriptions

• Prices are shown on our pricing page in New Zealand dollars and include GST. The price, billing period, renewal and cancellation terms are shown before you pay. Card payments are processed by Stripe, and you also agree to Stripe's terms when you pay.
• If you buy a recurring plan, it renews automatically at the end of each period until you cancel. You can cancel at any time and keep access until the end of the period you have paid for.
• We will give you at least 30 days’ notice before a price increase applies to you, and you may cancel before it takes effect.
• Refunds are covered by our Refunds & Cancellation Policy, which forms part of these Terms.

5. Your data

You keep ownership of the client information and notes you enter (“Your Data”). You give us permission to store and process it only to provide the Service to you. You confirm you have the right to store Your Data and, where the law requires, that you collected it lawfully and have the right to contact those people. You are responsible for its accuracy and lawful use. You can export or delete Your Data at any time in Settings. See the Privacy Policy for how we handle personal information.

6. Email sending

• If you link an email account, you authorise us to send messages from it only when you choose to send them. You can unlink at any time.
• You are the sender of every message. You must comply with all applicable laws, including the New Zealand Unsolicited Electronic Messages Act 2007 (and, where relevant, CAN-SPAM, the Australian Spam Act, GDPR and PECR) and your email provider’s terms. In particular, you must have consent (or another lawful basis) to send commercial messages to each recipient.
• Messages sent through Client Hub automatically include your identity and an unsubscribe link, and people who unsubscribe are skipped in future sends. You must not remove or work around this, and must not resubscribe anyone who has not asked to be.
• You must not send spam, scams, harassing, deceptive, unlawful or malicious content, or messages to people who asked not to be contacted.
• Sending is rate-limited. Your email provider may apply its own limits or suspend your account if you misuse it; we are not responsible for provider action.

6A. UteWise: jobs, quotes and invoices

If UteWise (our jobs, quotes and invoices tool) is switched on for your account, these terms also apply to it:

• You are responsible for what you issue. The tool helps you create, send and record quotes, invoices and jobs. You are responsible for the accuracy of everything in them, including prices, descriptions, GST treatment, your business details and your bank account number, and for meeting your own tax, GST, record-keeping, consumer-law and contract obligations. The tool is a record-keeping aid. It is not accounting, tax or legal advice, and we are not your accountant, tax agent or lawyer. Check requirements with a professional.
• Customer links. Each quote and invoice has a private link that anyone holding it can open, in the same way as an email attachment. Share links only with the intended customer. You can void an invoice or delete a quote at any time (a deleted quote’s link stops working). Quote and invoice pages show your business details and the customer’s name, and are not indexed by search engines.
• Online acceptance. When a customer presses Accept on a quote, we record the name they typed and the time. This is a convenient record of their response, not a guarantee that it is legally enforceable. You are responsible for the terms you offer and for getting any further agreement you need.
• Locked and voided records. Paid invoices and accepted quotes are locked to protect your records (you can reopen them). Invoices that have been sent cannot be deleted, only voided, so your numbering stays complete.
• Keeping records. Tax law may require you to keep business records for several years. Our Service is not an archive: download copies you need (the CSV export, and Download my data in Settings). If you delete your account, your quotes, invoices, jobs and business details are deleted and the links you sent stop working.
• Your customers’ information. You must have the right to store your customers’ details and to send them documents. Emails sent from your linked account are sent only when you press Send and are your messages. They are transactional messages you choose to send, and you remain responsible for complying with the law when you send them.
• Free trial. If you sign up for UteWise from utewise.aurapier.com, you get a free 14-day trial with no card needed and no automatic charge. When the trial ends, your account is paused and your data is kept so you can continue if you choose to pay. UteWise costs $15 a month or $150 a year (NZD, GST included). A subscription renews automatically each period until you cancel; you can cancel at any time from Settings in your account and keep access until the end of the period you have paid for. You can instead pay once for 1 month or 1 year of access, which does not renew. We may change or end the free trial at any time. One trial per business.
• No liability for your documents. To the extent the law allows (and subject to section 11), we are not liable for losses caused by errors or omissions in documents you issue, unpaid invoices, rejected quotes or disputes with your customers.

7. Acceptable use

Do not attempt to access other people’s data, probe or disrupt the Service, bypass licence or security controls, reverse engineer it (except where the law allows), or use it for anything unlawful.

8. Our intellectual property

We and our licensors own the Service, website, brand and software. We grant you a limited, non-exclusive, non-transferable right to use the Service for your own business while you hold a valid licence. Third-party components are used under their own licences, listed on our third-party software page.

9. Third-party services

The Service connects to services we do not control, such as your email provider (Google, Microsoft, Yahoo, Apple or your own mail server). Their terms and privacy policies apply to your use of them, and we are not responsible for their availability or conduct.

10. Availability

We aim to keep the Service running but do not promise it will be uninterrupted or error-free. We may change, suspend or discontinue features, giving reasonable notice where we can. Keep your own copy of anything you cannot afford to lose (you can export it from Settings).

11. Your consumer and legal rights

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, the Privacy Act 2020 or any other law that cannot be excluded. If you acquire the Service for the purposes of a business, you and we agree that the Consumer Guarantees Act 1993 and sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply, to the extent the law allows contracting out.

12. Limit of liability

To the extent the law allows, and subject to section 11: (a) we are not liable for indirect or consequential loss, loss of profit, loss of business or goodwill, or loss of data, or for email that is delayed, undelivered or misdelivered, or action taken by your email provider; and (b) our total liability to you for all claims relating to the Service in any 12-month period is limited to the fees you paid us for the Service in that period. This section does not limit liability that cannot lawfully be limited, including for fraud or wilful misconduct.

13. Suspension and ending the agreement

You may stop using the Service at any time and ask us to delete your account (or delete it yourself in Settings). We may suspend or end your access if you materially breach these Terms, or if the law requires. Where practical we will give you notice and a chance to fix the problem first. On deletion, Your Data and your linked mail connection are removed as described in the Privacy Policy. Sections that by their nature should continue (for example 5, 6, 11, 12 and 14) continue after ending.

14. Changes to these Terms

We may update these Terms. For material changes we will give you at least 14 days’ notice by email to your account address or by a notice in the app before they take effect. If you do not agree to a change, you may cancel before it takes effect and receive a refund for any period you have paid for but cannot use. Continuing to use the Service after the change takes effect means you accept it.

15. Governing law and disputes

These Terms are governed by New Zealand law. The New Zealand courts have non-exclusive jurisdiction. Please contact us first so we can try to resolve any complaint quickly and fairly.

16. General

If a part of these Terms is unenforceable, the rest still applies. These Terms, with the Privacy Policy and Refunds & Cancellation Policy, are our whole agreement about the Service. We may contact you at your account email address for notices.

17. Contact

Email: see the contact details in the footer of this page. Our full business details are in the footer.